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Thread: post purchase issue

  1. #1

    Default post purchase issue

    so i just bought a month of the premium account, however, everything is still locked. Where do you get the registration key after purchase? or is there another way to unlock? i used my paypal btw(which processed the 15$)

  2. #2

    Default

    it takes time for system update and you need to relog. And you need to purchase expansion too if you want to unlock khitai.
    Henryx Guardian
    Henryau Pom
    Henryz Barb
    Henryuki Hox
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  3. #3

    Default

    Contact customer services is my advice. I've just been made a f2p player even though originally I'm paid up to 17/11/15 and tried to purchase the 12month subscription offer with the extra 4 months. My maths isn't great but that extend my sub to March 2017, not get me cancelled.

  4. #4

    Default

    That probable mean your payment failed, if you have a payment fail the account is considered frozen, even if you have playtime left, use live support on the account page and they will fix it.
    I am Stian ingame...

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