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post purchase issue
so i just bought a month of the premium account, however, everything is still locked. Where do you get the registration key after purchase? or is there another way to unlock? i used my paypal btw(which processed the 15$)
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Uncertainly Epic
it takes time for system update and you need to relog. And you need to purchase expansion too if you want to unlock khitai.
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Contact customer services is my advice. I've just been made a f2p player even though originally I'm paid up to 17/11/15 and tried to purchase the 12month subscription offer with the extra 4 months. My maths isn't great but that extend my sub to March 2017, not get me cancelled.
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Uncertainly Epic
That probable mean your payment failed, if you have a payment fail the account is considered frozen, even if you have playtime left, use live support on the account page and they will fix it.
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