Welcome to the gaming industy.
Funcom is a company, they do not care about the game itself, they care about the profit. Most people here know that - the players that are still here are veterans that love the GAME.
(And with "Funcom" I mean the people who are the "head" of the company - the marketing people, NOT the developers)
But it's not just Funcom doing this, just look at EA or Ubisoft. They are the same greedy business people like Funcom, they do not care a bit about the players desires or the continuation of a game's support.
Basic economy stuff -> spent as little as possible amount of money into games -> release them -> make big profit -> move on. PC games WERE something special when the developers were kind of independent but since the big companies know how to get as much money as they can -> cash cow production. I just say Battlefield or Call of Duty - since 2011 the same sh*t over and over again, grabbing as much money as possible (full priced game with thousands of DLCs) and then move on when the big money was made.
You can either spend money on these games, or move on too - it's not Funcom's fault that people still buy these lottery boxes for 200 bucks.
I do not support this sh*t, not a single bit, I totally despise this "Make max. money out of everything without spending anything on it!" principe, but it's like the market nowdays works.
We all know how it works, the only thing you can do is to stop spending money and move on or keep spending money - but do not expect them to listen to you or interact with you in any way.