Originally Posted by
Mussagana
This is turning into a nasty rumor which is definitely the result of our lack of communication on the topic. Because this merge was much more complicated than ones we've done in the past we had to limit the job to active players. Even with this rule the downtime duration still had to be significant to get everything done.
This does not mean that the characters that were left behind were permanently deleted or are now irrecoverable. Exactly what we'll do with these other characters long-term is still being hammered out, but for now contact help.funcom.com if you find yourself in this situation. Your character is not lost.