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Thread: All my player bound items are missing..

  1. #21

    Funcom

    Quote Originally Posted by tapwater View Post
    We are going to see angry players for years to come as they come back to game to find Rage and their characters gone.
    This is turning into a nasty rumor which is definitely the result of our lack of communication on the topic. Because this merge was much more complicated than ones we've done in the past we had to limit the job to active players. Even with this rule the downtime duration still had to be significant to get everything done.

    This does not mean that the characters that were left behind were permanently deleted or are now irrecoverable. Exactly what we'll do with these other characters long-term is still being hammered out, but for now contact help.funcom.com if you find yourself in this situation. Your character is not lost.
    FuncomMussagana
    Designer
    Twitter: @Mussagana


    Age of Conan Website

  2. #22

    Default

    Quote Originally Posted by Mussagana View Post
    This is turning into a nasty rumor which is definitely the result of our lack of communication on the topic. Because this merge was much more complicated than ones we've done in the past we had to limit the job to active players. Even with this rule the downtime duration still had to be significant to get everything done.

    This does not mean that the characters that were left behind were permanently deleted or are now irrecoverable. Exactly what we'll do with these other characters long-term is still being hammered out, but for now contact help.funcom.com if you find yourself in this situation. Your character is not lost.
    That is a good thing for players to know. Lack of communication and in-complete communication leads to all sorts of issues. You should make that info more prominent and easy for returning players to discover.

  3. #23

    Funcom

    Quote Originally Posted by tapwater View Post
    That is a good thing for players to know. Lack of communication and in-complete communication leads to all sorts of issues. You should make that info more prominent and easy for returning players to discover.
    Absolutely. We'll get the merge info updated tomorrow, and hopefully the launcher as well.
    FuncomMussagana
    Designer
    Twitter: @Mussagana


    Age of Conan Website

  4. #24

    Funcom

    I've updated the post and launcher messages to reflect this. Characters have not been permanently deleted; returning players who haven't logged in during the "active" period may contact customer support for recovery assistance. I'll have the in-game login screen and French/German posts updated ASAP. Cheers!
    FuncomAndy 'Odonoptera' Benditt
    Community Manager
    Twitter: @AndyBenditt


    Age of Conan Website | Social Guidelines | Customer Service

  5. #25

    Default

    Communication could be much better all around especially on this forum and its multiple topics.

    But if the last 8 years is of any barometer, this will probably never change.
    Halfdead/Ghiaour
    Grandmaster Tos
    Rogue Angels
    Time Trial Vids

  6. #26

    Default

    All other games have better communication, Age of Conan always have less amount of information and ignorance from developers. We have 8th anniversary in next week, we pay Funcom for 8 years and still don't have any information about anniversary. While other MMO announce such events with month ahead.

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