Results 1 to 5 of 5

Thread: Funcom points + marketing feedback.

  1. #1

    Default Funcom points + marketing feedback.

    I would like to point out that the current system "in game" for in game store and the account page is very difficult to purchase expansions.

    those who are returning to AOC like myself probably do find no sections to actually purchase rise of the godslayer, or turan, actually I cannot find an expansions section.

    even a google search to try purchase it directly from funcom, using or not using funcom points is very difficult to navigate and understand.

    surely those in the marketing department must look at this, as I can imagine your losing money from it.

    in game store, should have a section outlining all expansions, ROTG, Turan. then the normal methods to purchase them, cash or funcom points would be good, but I actually ended up buying mine elsewhere as it seriously put me off at the way it's marketed, for example;

    If you want to purchase an expansion you have to buy funcom points, which is fair enough however, the quantities of funcom points are actually designed in such a way that you must purchase two sets of them, leaving surplus funcom points (which I found with ROTG). I think this is really bad practise and not good for the end user. If you buy something you should be able to just buy that item. Funcom points are fine I think for in game items and packs etc but for expansions I think it would be fairer to be able to buy them outright with cash or credit card, or make the price exactly the same denomination as the funcom points and be advertised or placed in their own section within the shop in game and on the game account page.
    Last edited by zorgan2008; 26th August 2014 at 04:13.

  2. #2

    Default funcom points and buyer beware

    its seems if your transaction fails when buying points its keeps resubmitting your CC till you go into live chat and have them cancel your transaction why does it fail that's the million dollar question
    today I caught it at 5 times yes that 20X 5 100.00 on hold in my bank acct till next Thursday
    and I didn't get the points
    so only have 1 transaction per day to avoid this ..
    maybe me being in America doesn't help...
    I think my transaction failed because a hour sooner I bought some points...

  3. #3

    Default

    Download and play the game through Steam, so you can buy funcom points through steam... You won't have these problems with duplicate payments anymore
    Wabajack, Demonologist
    Wabbajabba, Dark Templar
    Wabbaguard, Guardian
    Mastablastaa, Ranger

  4. #4

    Default fed up

    so that happens a lot that
    them charging my CC 5 + times
    happen the following week $300.00 on hold for a week
    and all I wanted to do was buy funcom points
    so I tried another CC and guess what that failed both good CC's ....
    and now im banned from game
    waiting for a e-mail that im sure wont come
    Edited by Tomium: Status topics are not allowed
    way to treat someone that was a paying customer and bought a lots of points...
    Last edited by blondie63; 17th September 2014 at 14:16.

  5. #5
    To my knowledge, all failed payments result in a suspension.

    You said you emailed us- did you do that at help.funcom.com?

    If so, yes, waiting is the best thing to do. If not, then you should go there.
    <table><tr><td><a href="http://www.funcom.com"><img src="http://forums-eu.ageofconan.com/images/avatars/funcom/transparent_logo_official_3.png" alt="Funcom" border="0"></a></td><td><span style="font-size: 10pt">Gray 'Tomium' Hogan</span><br><span style="font-size: 10pt;">Community Manager<br>@CM_Tomium</span><br>
    <span style="font-size: 7pt"><a href="http://www.ageofconan.com">Age of Conan Website</a> | <a href="announcement.php?f=2&a=1">Social Guidelines</a> | <a href="http://www.ageofconan.com/support">Customer Service</a><br></span></td></tr></table>

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •