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Thread: Does going from Premium to Free to Play gets you banned now?

  1. #1

    Default Does going from Premium to Free to Play gets you banned now?

    A guildie had a premium membership going with cycle payment. He decided to go free to play so he didn't allow money to be removed.

    Out of nowhere, he got his account banned for the given explanation. He e-mailed the Customer Support and he went to the Live Chat Support where the Game Master that assist him said "to wait". Wait for what he asked to have no reply back.

    Extremely awkward and unpleasant.
    .. Steady! We have not fled, we are not beaten, and even should they throw us in chains, we are there, and shall remain! And victory will be ours.. And whether we are alive or not when that goal is reached, our programme will be alive; it will reign in the world of a barbarian mankind. Yes, in spite of everything.

    Server Merge: Kepha, now Kephaofcrom (still waiting for that Kepha "unknown character", "character doesn't exist" to log in).

  2. #2

    Default

    if you cancel your subscription you should be fine

    if you cancel a transaction you get banned (as its the same as not being able to pay and getting banned for funcom)

  3. #3

    Default

    And why not just become free to play if the transaction is not authorized, declined, cancelled?
    You are paying in advance to purchase the service not the other way around.
    Everyone that decides to cancel a payment in the last moment will be banned. That is wrong, sounds like an abuse.
    .. Steady! We have not fled, we are not beaten, and even should they throw us in chains, we are there, and shall remain! And victory will be ours.. And whether we are alive or not when that goal is reached, our programme will be alive; it will reign in the world of a barbarian mankind. Yes, in spite of everything.

    Server Merge: Kepha, now Kephaofcrom (still waiting for that Kepha "unknown character", "character doesn't exist" to log in).

  4. #4

    Funcom

    Kepha,

    Check your Private Messages.

    Thank you.

    As a reminder, if you feel you are having issues, please go to http://help.funcom.com .
    <table><tr><td><a href="http://www.funcom.com"><img src="http://forums-eu.ageofconan.com/images/avatars/funcom/transparent_logo_official_3.png" alt="Funcom" border="0"></a></td><td><span style="font-size: 10pt">Gray 'Tomium' Hogan</span><br><span style="font-size: 10pt;">Community Manager<br>@CM_Tomium</span><br>
    <span style="font-size: 7pt"><a href="http://www.ageofconan.com">Age of Conan Website</a> | <a href="announcement.php?f=2&a=1">Social Guidelines</a> | <a href="http://www.ageofconan.com/support">Customer Service</a><br></span></td></tr></table>

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