Somehow GameStop is a benchmark? They haven't dealt with PC titles for over 6+ years. Maybe if you want to know about a console game; they'd be the ones to ask.
Everyone's an expert on what the "Biggest Problem" is ... Get over yourselves. FUNCOMs like every other business out there. They're not in the industry to loose money for some Righteous cause that will somehow revolutionize gaming. Just the all mighty dollar.
Good thing for us die-hard saps to chug along; FUNCOM doesn't pull the plug on their MMOs ~ somehow they keep em on servers. lol