Additional Game Time?

[Hericium]

Hello. I'm Hericium in SET server.
Why can't we buy additional game time?

yesterday..I was going to purchase additional game time.
(6 Month Premium Membership)
and Payment is failed. and I bought 1 Month Premium Membership.
(It was never intended to be that.)
cuz My mistake, frozen, funcom error.
a few minutes later..
I was going to live chat. and told to him(Gm)
I said "I want buy '6 Month Premium Membership' or exchange '1 Month' for '6 Month'. "
but he(Gm) said " No, You bought 1 month already and you cannot buy more time right now. "

yes, yesterday, I bought 1 Month Premium Membership.
why?
Why can't I buy additional game time?
So, when can I buy additional game time?
I need 6 Month Premium Membership

How I can buy 6 Month Premium Membership?
somebody Help me!

[Halfdead]

The best payment method to use is Paypal. If nothing is going through, make sure all information is correct. There really isn't much else anyone here can do for you, the payment process is fairly annoying, but not that hard.

Or your best bet is to send an email or try the Live Chat again, if they are even online.

This thread will probably be locked btw.

[sth4485]

Funcom premium customer service for ya...

[Schmuls]

Had the same issue few weeks ago, seems your account gets frozen right off the bat if your payment fails or they feel like it otherwise.

The service manager dude also mentioned if your account isn't already close to expire, you won't get any options to buy additional gaming time. Upon request to bypass that automatic system and have them manually extend it hit a brick wall.

Sooo, you will have to wait for that the option again and miss out on that 50% longer subscription offer. You are welcome.