I gained 38 Offline Levels when AoC first came out and was a P2P game. After being away from the game a while, I return and actually realise I have 38 levels. I level a character to 30 and am unable to use them, after speaking to the Live Chat customer support, we both boiled it down to me not being a current P2P anymore (TBH, she/he didn't seem to have a clue).
So, I decided - why not, I'll pay to play. I get more characters and will be able to use the levels plus a lot more other things.
I'm still not able to use the levels. I'm not fussed really, but considering they were the main reason I got thinking to go P2P - granted, there are other reasons; I play often, the bank space was pissing me off, the amount of characters you can make etc etc - but I didn't really think of it until I spoke to that GM.
I have opened a ticket, however I have yet to receive a reply.
When I returned to the game and it have turned into a F2P game, my old character, which at the time was level 50 something, has been deleted. I am curious to where that is, also.
Does anyone have any suggestions? Or has anyone had this problem?